Therassist Support

We are here to help you get the most out of your check-ins, recaps, and plans.

We typically respond within 1-2 business days.

Troubleshooting

Reminders are not appearing

Open iOS Settings, select Therassist, and confirm that Notifications are enabled. Make sure Focus modes or Scheduled Summary settings are not delaying alert delivery.

Voice check-ins are unavailable

Open iOS Settings, select Therassist, and confirm Microphone permission is enabled. If permission is enabled and recording still fails, restart the app and try again.

Siri Shortcuts are not triggering check-ins

Reopen the Shortcuts app, re-add the Therassist shortcut action, and run it once manually. This refreshes app intent routing on some devices.

Recap sharing is failing

Confirm Mail is configured on your device and that network access is available. If sharing still fails, copy the recap content and send it manually while we investigate.

Support FAQ

Can support provide clinical advice?

No. Support can help with product and account issues only. For clinical guidance, contact a qualified mental health professional.

How do I delete my data?

Therassist does not use accounts. Your check-ins and plans are stored on your device and optionally in your private iCloud CloudKit database. You can remove data by deleting entries in the app, deleting the app from your device, and disabling or clearing Therassist iCloud data in iOS settings.

How should I report a bug?

Include your iOS version, app version, reproduction steps, and screenshots if available. This helps us resolve issues faster.

Therassist does not provide crisis counseling. If you are in immediate danger, contact local emergency services right away.